Frequently Asked Questions

Can you ship the order to a alternative delivery address?
Yes, we can deliver to a different place such as to your place of work.

Can I pay by credit card with needing a PayPal account?
Yes, simply choose this option when prompted in the checkout, there is no requirement to have a PayPal account.

Can I collect my order from you in person?
Sorry we are unable to offer this service. As a mail order company with a dispatch centre and offices, we do not have a customer collections department. This means that we can be more streamlined thus keeping costs down, which in turns means we can pass these savings onto the customer. All queries can be dealt with most effectively via email.

Where are your items made?
We make all the items we sell in-house. Resin, plaster and paint goes arrives one day and a few days later after a some casting, hand painting and 3D printing, wonderful products are completed.

Are your items suitable for both indoor and outdoor display?
Unless otherwise stated items a designed for the intention of displaying indoors

How long do you take to reply to emails?
We generally respond to your email within 1 working day, we often reply sooner depending on how many inquiries we have.

I've emailed you but had no response, what's happened?
Our response to your email may have been marked as spam by your email provider. Please check your "deleted items" or "junk folder" just in case our email has been sent straight to your spam folder, alternatively after 24 hours please resend your email.

Can you deliver outside of the UK?
We do not currenty offer this on our website, however we can offer this service if place your order at our Etsy store: etsy.com/uk/shop/3DLoaded any applicable state taxes and customs information will be taken care of by their system when you order.

Is my personal information secure? 
Yes we do not sell, donate or lend your data to any third parties. We will not send you advertising or spam. We only use the information you supply us to facilitate the delivery of genuine, valid orders.

Are my credit/debit card details safe?
Yes, for peace of mind we have decided to use PayPal to handle credit/debit card processing, PayPal Merchant services are a trusted, industry leader in credit card processing and security using the latest 256 bit TLS SSL (secure socket layer) encryption and are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). We never see your card details.