Shipping and Delivery Information
We use Royal Mail for our delivery service.
Deliveries generally take 2 to 4 working days and are fully insured.
You will receive an email notification when your order ships. This is includes a parcel number that can be entered at royalmail.com
Delivery is only available to UK addresses on this website. For international orders please visit our Etsy at etsy.com/uk/shop/3DLoaded
Delivery is free.
Missed a delivery?
For peace of mind if you miss the first two delivery attempts you have the following options:
Using the info on the "sorry we missed you card" you can arrange the delivery to a day that suits you or request the parcel is left in a safe place.
Collect the parcel from your local Post Office.
Request to have your parcel delivered to a neighbour.
You have 18 days from the first delivery attempt to arrange redelivery. After that Royal Mail will return to sender.
Detailed delivery information
Delivery is free, the service used is Royal Mail second class post.
We can deliver to your work address.
Orders placed on a weekday are dispatched the next working day.
The quoted delivery timescales and postage is for delivery to UK mainland addresses. For deliveries to Northern Ireland please allow an extra 3 working days.
Deliveries to the Isle of Man and Scottish Highlands areas may take an extra 2 working days.
You can view order updates by entering your order number into the login screen. If you ordered as a guest the parcel can be tracked at royalmail.com using the information in the dispatch email.
Whilst every effort is made to deliver goods within the estimated timescales, delays are unavoidable on rare occasions due to situations beyond our control.
Items are sent in plain packaging
The term "working day" is defined as any weekday between 7.30am and 5.30pm (excluding public holidays). Deliveries may take place anytime up untill 5.30pm on a working day. I
If you receive a damaged item you must inform us within 48 hours of delivery.